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Terms & Conditions

  • The person who completes the booking form is ‘the client’ and is therefore subject to the booking and cancellation policy for individual bookings.  

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  • One booking is required per person (or family in the case of family sessions) and contact details on the form must be for the individual (or family) who is attending the course.

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  • For online workshops, the address supplied is where any resources and certificate will be sent.

 

Please ensure this is accurate as any duplicates that are required to be sent will incur an additional fee.

 

  • The certificate will be written out to the person named on the booking (when applicable).  

 

Please ensure the name is spelt correctly and appears as you would like it to on the certificate. If a new certificate needs to be provided due to it being misplaced/damaged or because the name provided on the booking form is incorrect, this will incur an additional fee.

 

  • By completing and submitting the booking form, the client agrees to the dates, times and cost of the workshop booked.  Participants must attend the workshop on the dates and times stated in their confirmation email.  Unfortunately, places cannot be transferred to a later workshop due to limited participants allowed per course.  If a participant cannot attend the workshop booked and wishes to book onto a future date an additional fee will be required (the cost of the course minus the manual).

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  • The price of the workshop plus the booking fee, includes the cost of online training, any resources, certificate (when applicable) and postage.

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  • The total price of the workshop cannot be re-negotiated and must be paid in full when booking.

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  • Workshops are non-refundable and non-transferable.

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  • Refunds or transfers will not be given where there is a failure of the client’s technology.

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  • If the organiser cancels the workshop a full refund will be given, or an alternative date will be offered.

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  • Confirmation of your place will be given once the payment has been received.

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  • You must attend all sessions (where there is more than one session) to receive your certificate.

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  • Attendees must be 16 years old or over unless there is a prior agreement, or it is a family session.

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  • For online workshops, please ensure you can access Zoom on your laptop, computer or tablet. Mobile phones are not suitable for taking part in online workshops.

 


Data Protection (GDPR) Policy


I am committed to ensuring the data I process remains safe and secure. My policy has been written in line with legislative change, including both the Data Protection Act (1998) and the EU’s General Data Protection Regulation (GDPR). Under the Data Protection Act 1998 this information will not be used for any purpose other than what is stated.


My customers and participants supply their personal data when signing up for workshops and activities through my booking form either online or in paper form. This is usually completed by the participant themselves, sometimes by the participants employer and when the activity is for families by the parent/guardian.


You have the Individual Rights under the Data Protection act 2018:

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  • To be informed about the personal data held on you.

  • To access your personal data.

  • To object to the processing of your personal data.

  • Restrict the processing of your personal data.

  • To rectify your personal data.

  • To erase your personal data.

  • The right to data portability.

  • The right not to be subject to automated decision-making including profiling.

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As a valued customer who has contacted me about the services I provide, the data information or personal details you have provided enable me to respond appropriately to your enquiry.  My standard retention policy is three years post final attendance.  Exemptions to this are for my own financial records, first aid records, photo consent and information about any safeguarding concerns.


This information may be referred to in order to continue providing you with advice or remind you about a workshop/activity you have booked yourself, your employee or child/ren to attend.   Very occasionally you may be sent an email e.g. to let you know of a new activity that is taking place.  Please let me know if you aren’t happy for this to happen - you will not be sent you any unsolicited information if you don’t opt in.


I do not actively share any data with third parties, however, there are certain instances where sharing information is crucial to my business processes, for example:


Child Safeguarding Concerns:


In the unlikely event that there is a safeguarding concern in relation to one of our participants, I am legally required to provide data to the safeguarding board at the local council.   I am satisfied that their GDPR process are thorough, and any data will be stored in a secure environment and not unnecessarily retained.


Data Breeches:


If I experience a data breech of any kind, I have a legal obligation to report this to ICO within 72 hours.  The data breech will be reported by the DPO.  I will also inform all the victims of the data breech as soon as possible if there is a high risk of adversely affecting individuals’ rights and freedoms.


I will store and record all data breeches.


Please note if you are contacting me via email my email is not encrypted end to end.

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